+1(800) 361-3651
Monday - Friday 9am-5pm EST/EDT
Returns or Repairs
 
 

Please contact our Service department (800) 361-3651 ext. 173 before sending a product in for repair.



Thought Technology Return Policy
Thought Technology has a 15 day return policy from time of invoice for refund. After 15 days, and within 30 days there is a restocking fee of 15%. After 30 days, no return for money back is accepted.

 

Policy Regarding Returns of Software and Suites
All Software and Suites are non-returnable/ nonrefundable. This applies to the BioGraph Infiniti, the Developer Tools and all Suites and/or additional software CDs sold by Thought Technology and Authorized Distributors of these products.

 



In U.S.A.

  • Thought Technology Ltd.
    8396 State Route 9
    West Chazy, New York,
    12992

Canada

  • Thought Technology Ltd.
    8205 Montreal / Toronto Boulevard.
    Suite 223
    Montreal West, Quebec
    Canada H4X 1N1

Overseas Repairs

  • Thought Technology Ltd.
    8205 Montreal / Toronto Boulevard.
    Suite 223
    Montreal West, Quebec
    Canada H4X 1N1

    Overseas repairs must write Thought Technology broker name and account number
    Livingston International – 133461 outside the package and in the commercial invoice.
Extended Warranty
 
 

With Thought Technology's Extended Warranty Program, you get worry-free coverage for two additional years.
Please click here to fill out the form.

Contact Technical Support
 
 

If you are not able to find the answer to your question using the FAQs section, e-mail Thought Technology's Technical Support or call 1-514-489-8251.

Copyright 2016 - Thought Technology Ltd. All rights reserved. - MAR1044