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I received my Tele-Infiniti CF, but I have never been able to make it work.

Tele-Infiniti-CF is not plug-and-play. It requires installation. Make sure you have correctly followed the installation instructions (see First Installation: Instructions on page 3 of the Installation and user Guide).

If you are using BioGraph Infiniti, make sure the channel set you are using matches the communication protocol (see Setting the Encoder to the Correct Protocol on page 10 of the Installation and user Guide for more information).

If it still does not work, contact your dealer or Thought Technology for technical support.

My Tele-Infiniti CF used to work but now I am not able to start a session (no encoder detected).

The PRO-SB Dual Interface is for the purpose of running BioGraph and CardioPro software at the same time with the signals coming from one encoder. If you are not running the two programs simultaneously, then the Pro-SB Dual is not required. The Pro-SB Dual Interface can be used with the new ProComp Infiniti encoder and either of the following software:

  • BioGraph 2.1 or BioGraph Infiniti software with Legacy Suite.
  • The encoder DIP switches should be set for BioGraph 2.1
  • or OEM communication protocol.

Can I use more than one encoder with the new BioGraph Infiniti software at the same time?

Try these actions in the following sequence:

  1. Make sure that the Adaptor is properly plugged into the PC, the encoder is ON and the Tele-Infiniti card is properly inserted into the encoder (the encoder CF LED should flash once when the card is inserted).
  2. If you use BioGraph Infiniti, make sure the channel set matches the communication protocol (see Setting the Encoder to the Correct Protocol on page 10 for more information).
  3. Open Tele-Infiniti CF Utility and verify that the Tele-Infiniti CF card is detected and registered (see Tele-Infiniti CF Utility, pages 12 and 13).
  4. Close the application, open it again and start a new session.
  5. If the Tele-Infiniti CF still does not work, place your encoder next to the Tele-Infiniti CF USB Adaptor and try again.
  6. If it still does not work, turn off all Bluetooth or WIFI devices around and try again.
  7. If it still does not work, close the application, turn the encoder OFF, unplug the Tele-Infiniti CF USB Adaptor, reconnect it and turn the encoder ON. Open the application again and try to start a session.
  8. If it still does not work, restart your computer.
  9. If it still does not work, contact your dealer or Thought Technology for technical support.

I loose the connection during the sessions and I am in one of the following situations:

  1. My encoder is still ON and the CF LED (white) is still ON. I moved my encoder closer to the Tele-Infiniti CF USB Adaptor, but it still does not work.
  2. I accidentally turned my encoder off during the session. I turned it back ON.
  3. The batteries died during the session. I changed them and turned the encoder back ON.
  4. I accidentally removed the Tele-Infiniti CF card during a session. I have put it back.
  5. I accidentally removed the Tele-Infiniti CF USB Adaptor during a session. I have put it back.

It takes several seconds for the system to retrieve the connection. Please wait. If the data are still not coming in, try these actions in the following sequence:

  1. Close the application, turn the encoder OFF, unplug the Tele-Infiniti CF USB Adaptor, reconnect it and turn the encoder ON.
  2. pen the application again and try to start a new session.
  3. If the Tele-Infiniti CF still does not work, restart your computer.
  4. If it still does not work, contact your dealer or Thought Technology for technical support.
Copyright 2016 - Thought Technology Ltd. All rights reserved. - MAR1044