+1(800) 361-3651
Monday - Friday 9am-5pm EST/EDT

Customer Service

Shipping FAQ

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Shipping Questions

Who can use the online shop?

This web site can process orders to be shipped to both the United States and Canada. For all International orders, they must be placed over the phone. Please feel free to speak to one of our sales representatives at
1-800-361-3651 during regular buesiness hours.

What shipping options are available?

Depending on your location, all physical packages will be shipped with either UPS Ground or FEDEX Ground. If you are located in the United States, your package will be shipped via FEDEX Ground and will take between 10-15 business days to be delivered. If you are located in Canada, your package will be shipped via UPS Ground and will take up to 10 business days to be delivered.

Can I get faster shipping?

If you require your order to be delivered faster than the ground service provided. Please call us at 1-800-361-3651 or 1-514-489-8251 to speak to a sales representative about the availability of priority shipping.

Do you ship to P.O Boxes?

Sorry. We do not ship to P.O Boxes.

How do I find my order number?

Your order number is included in your order confirmation email. You can also sign in to your account, and click Order History.

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